Google Analytics Development

I had an informative and interesting meeting today with Google UK.  The wonderful building and premises of Google yet again couldn’t cease to amaze me; what a wonderful culture to work in.

The important thing for our customers is ‘Whats happening next?’.  Well as it was a chat somewhat off the record one-to-one we probably shouldn’t announce too much but I think it is fair to say that user analytics is a big thing on the agenda.  Next week you should start to be able to see visualised user funnels that will really help a more in depth analysis to take place.

This is also a call for any customers to tell us more about what they need from Google Analytics, what’s missing and what do you like that you think should be even easier to use?

Of course, asking us these questions we can start to help you right away, but for product enhancements we will take these to our next chat.

A couple of things we raised:

• Ability to have more user roles (for setting up goals etc)
• Integration with Google Shopping
• The issue with individual links being tracked per click (when more than one are on a page)
• API data use

Get more information on updates from the Google Analytics official blog at: http://analytics.blogspot.com/

Short DNS outage

2nd August 2011
Today we experienced something that has never happened on our systems before, an outage of a few of the domains in our DNS (Domain Name System) set-up.

The problem was identified & rectified in a short space of time. Some returning customers may have found their way to websites affected thanks to the way the internet works (with cached copy of the DNS record) and because no other part of our network or service faced an issue.

The issue only affected some customers with a standard record. No e-commerce sites were affected. Please be aware that this had no affect on files or databases held on our servers; the two systems are different.

We apologise for this occurrence and are working with the supplier to locate exactly how the fault occurred and have an upgrade to our systems already planned that will mitigate risks from this happening again.

If you have any questions please don’t hesitate to contact us.

Once again, we apologise for any inconvenience this caused and are committed to maintaining a high quality infrastructure and customers can be assured that we are taking steps to address the issue.

Many thanks for your custom.