Short DNS outage

2nd August 2011
Today we experienced something that has never happened on our systems before, an outage of a few of the domains in our DNS (Domain Name System) set-up.

The problem was identified & rectified in a short space of time. Some returning customers may have found their way to websites affected thanks to the way the internet works (with cached copy of the DNS record) and because no other part of our network or service faced an issue.

The issue only affected some customers with a standard record. No e-commerce sites were affected. Please be aware that this had no affect on files or databases held on our servers; the two systems are different.

We apologise for this occurrence and are working with the supplier to locate exactly how the fault occurred and have an upgrade to our systems already planned that will mitigate risks from this happening again.

If you have any questions please don’t hesitate to contact us.

Once again, we apologise for any inconvenience this caused and are committed to maintaining a high quality infrastructure and customers can be assured that we are taking steps to address the issue.

Many thanks for your custom.